Terms & Conditions

Overview & Terms of Use

Lovely Things owns and operates this website, including any information, tools and service available on it. By engaging on this website, you agree to the Terms and Conditions (“Terms”) outlined here. In order to avail of our services, therewith agreeing to these Terms and entering into a contract with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us or a Paypal account. Throughout the website, the words “we”, “us” “our business” and “our” are used to refer to Lovely Things.

These Terms constitute a legally binding agreement between you and the Lovely Things. These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, subscribers and/ or contributors of content.

Please read these Terms carefully before accessing or using this website.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. In case you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms. Any new tools or features added to the online boutique on this website shall also be subject to these Terms.

By engaging on our website, you agree not to duplicate, copy, sell, resell or in any way exploit any parts of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The online boutique on our website is hosted on Shopify. Through Shopify we avail of the online e-commerce platform that allows us to sell our products and services to you.

Privacy Statement

Any information and content (except for credit card information) you provide on this website may be transferred unencrypted, transmitted over various networks and changed to comply to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You can learn more about our privacy policy by accessing the information on our Privacy Statement. 

Information - Accuracy, Completeness and Timeliness

The content on our website is provided as general information. We are not responsible if any of the information on this website is not complete, accurate or current and reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Terms of Sale

When placing an order you undertake that all the details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the products.

After placing an order with us, you will receive an email acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by Lovely Things. Your order should only be considered accepted after receiving an email to confirm that the products ordered have been dispatched (the “Dispatch Confirmation”). The contract between us will only be formed when we send you the Dispatch Confirmation email. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.

We are not responsible for any postal delays or delays due to force majeure. Please see Delivery for more information.


We do our best to ensure that any descriptions and prices that appear on our website are accurate. However, errors may occur. In the event that we discover an error in the price of any products ordered by you, we will inform you as soon as possible and give you the option to either reconfirm your order at the corrected price or cancel it. In case you choose to cancel, you will receive a full refund. In case we are unable to contact and notify you of any errors in the price, we will consider the order as cancelled. The prices on our website include VAT but exclude delivery costs, which will be added to the total amount due before you complete your order at the as outlined in Delivery

Prices of our products are subject to change at any time and without notice but changes will not affect orders for which you have already received an Order Confirmation email. We reserve the right at any time to modify or discontinue our services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


When purchasing a product on our website, you may pay using Visa, MasterCard credit/debit cards, Maestro cards and PayPal. Any payments made for products on our website will be processed securely. All payments are subject to authorisation by the card issuer and are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not proceed with your order. Lovely Things must receive full payment for the order at the time the order is processed and before the product is dispatched. A Dispatch Confirmation email will then be sent you. Your card will be debited once the order has been accepted. Order payments made by PayPal are made at the time of order confirmation.

Product Availability

All orders for products are subject to availability. In case products are no longer in stock or if we experience any other supply difficulties, we will contact you, either via email or phone to advise you that we are unable to fulfil your order and refund you if applicable.

Product Appearance

All our items unless marked as NEW are preloved so may show light signs of wash/wear, some light wash fade or surface bobbling for example. We try to provide as many pictures as possible which you can zoom in on and anything that we feel needs to be mentioned about the item will be added in the description. It is acknowledged that the where the items are preloved, that they cannot be in new condition and the fact that they are not in new condition does not mean that they are faulty or not of merchantable quality. All items will be marked under the following conditions New, Excellent, Good or Fair (please see a full list of Product Terms in our FAQs

We do our best to ensure that the products in our online boutique are displayed as accurately as possible in terms of colours and images. We cannot guarantee that the monitor of your computer or mobile device will display any colour accurately as this is subject to the settings of your device and outside of our control.

Lovely Things is in no way affiliated, connected to, endorsed by or sponsored by any of the brands or designers listed on our website.


Subject to availability, we do our best to fulfil your order as soon as possible but once your order leaves our premises, we have little control over it. Please note that the delivery times outlined on our website are only guidelines and there may be delays during high-volume periods or force majeure. For more details, please see Delivery.  

Cancellations & Returns


Right to cancel your order

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive your order or a person nominated by you accepts delivery of your order on your behalf.

To use your right to cancel, please copy & complete the Cancellation Form below into an email and send it to contactus@lovelythings.ie.  

Effects of cancellation

If you cancel your order, Lovely Things will reimburse to you all payments received from you. This will include the costs of delivery to you for orders less than €50 (with the exception of additional costs resulting from your choice of a carrier other than An Post). Lovely Things will reimburse you not later than 14 days from the day on which we are informed about your decision to cancel your order. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

Where you have received the goods in connection your purchase you will bear the direct cost of returning the goods to Lovely Things.

Cancellation Form

Complete and return this form only if you wish to cancel the contract. Please copy & complete the Cancellation Form below into an email and send it to contactus@lovelythings.ie

— To Lovely Things, Deansgrange, Blackrock, Co, Dublin A94 RX54 email: contactus@lovelythings.ie

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] purchase of the following goods[*]


— Ordered on[*]/received on [*]

— Name of customers(s)

— Address of customers(s)

— Email of customer(s)

You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the products resulting from their handling beyond that necessary to establish their nature, characteristics and functioning.

Returns and Refunds

Here at Lovely Things, we work extremely hard to ensure that our customers are completely satisfied with their purchases. However, we understand that you may not always be completely happy with the item(s) purchased. In the unlikely event that we have sent you the wrong item or an item is faulty because of which you would like to return your purchase, please email us asap at contactus@lovelythings.ie for further instructions.

When this is the case, we strive to ensure a quick and easy cancellation and returns process. Products returned must to be of saleable quality, in the original saleable condition, in their original packaging, with all the tag and labelling attached to them as applicable for New items (please see a full list of Product Terms in our FAQs) and with the relevant Order Reference Number.

It is acknowledged that the where the items are preloved, that they cannot be in new condition and the fact that they are not in new condition does not mean that they are faulty or not of merchantable quality.

Failure to contact us prior to returning such an item(s) may result in issuing a standard refund as per our general returns policy.

Returns Form

Complete and return this form you wish to return a faulty item. Please copy & complete the form into an email, send it to contactus@lovelythings.ie. Please enclose a hard copy of this email with the faulty goods. 

— To Lovely Things, Deansgrange, Blackrock, Co, Dublin A94 RX54 email: contactus@lovelythings.ie

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] purchase of the following goods[*]


— Ordered on[*]/received on [*]

— Name of customers(s)

— Address of customers(s)

— Email of customer(s)

The package should be returned using a traceable service. Please your keep your tracking numbers and proof of postage. If you are returning an item you will need to cover the cost of postage yourself and are liable for the item until it is returned back to us.


Within 24 hours of receiving your return package an email confirmation will be issued to you. The full amount paid (which includes standard delivery for goods under €50) will be refunded to you using the original method of payment unless expressly agreed otherwise. Once returns are received and the item(s) is eligible for refund, your refund will be issued within 14 days.

Gift Vouchers

The Terms and Conditions that apply to gift vouchers purchased on our website can be found here. For more information with regards to how we may use your personal data provided during the purchase of gift vouchers on this website please read our Privacy Statement.

Billling And Account Information

You agree to provide current, complete and accurate billing and account information for all purchases made on our website. It is your responsibility to update the information within your account, including your email address, phone number and delivery address so that we can complete your transactions and contact you as needed.

We reserve the right to refuse or limit orders that appear to be placed by dealers, resellers or distributors or if we suspect fraud. These restrictions are in our sole discretion and may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address. If we cancel your order or make a change to it, you will be notified by e-mail and/or phone number provided at the time the order was made.

Complaints & Delivery Queries

In case you have a complaint about Lovely Things or any delivery queries regarding a product you purchased on our website, please contact us by sending us an email at contactus@lovelythings.ie


As required by law some of the information or communications we provide you with will be in writing. When using our website, you accept that communication with us will be mainly via e-mail as a long-distance means of communication. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Lovely Things will contact you by email or provide you with information by posting notices on our Website.

User Submissions, Feedback And Comments

If you provide us with any materials such as contest entries or any other information such as suggestions, ideas, plans, proposals, feedback or any other materials (collectively referred to as “comments”), whether via email, post mail or through our social media channels, you agree that we may at any time and without restriction copy, distribute, edit, or otherwise use any such comments that you provide us with.

You agree that any comments made by you on our website or through social media channels will not violate any right of any third-party, including copyright, trademark, privacy or other personal or proprietary right. Any comments made by you may not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of any service or website. You are solely responsible for any comments you make and their accuracy.

You are not allowed use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. We take no responsibility and assume no liability for any comments posted by you or any third-party. We reserve the right to monitor and edit or remove any content shared by you on our website or social media channels that we determine, in our sole discretion, as unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violating any party’s intellectual property or these Terms.

Prohibited Use

In addition to other prohibitions as set forth in these Terms and Conditions, you are prohibited from using this website or its content: (a) for any unlawful purpose; (b) to violate any international, federal, provincial or state regulations, laws, rules, or local ordinances; (c) to solicit others to perform or participate in any unlawful acts; (d) to harass, slander, defame harm, abuse, insult, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (f) to collect or track the personal information of others; (g) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (h) to submit false or misleading information; (i) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Risk and Title

Any products ordered through our website will be at your risk from the time of delivery to you or your nominated representative. In no case shall Lovely Things, our directors, officers, employees, suppliers, service providers or any affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Disclaimer of Warranties, Limitation of Liability

We do not guarantee or warrant that your use of our services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. We may, in our sole discretion, remove or discontinue products or services for indefinite periods of time or cancel the service at any time, without prior notice. You agree that your use or inability to use service provided by us is at your sole risk.

All products on this website including related information such as descriptions, price and materials are provided “as is” and without warranties express, implied or otherwise arising. We warrant to you that any product purchased from us through the online boutique on this website is of satisfactory quality and reasonably fit for all of the purposes for which products of the kind are commonly supplied. You the purchaser acknowledges that the goods are preloved and or marked as new and must be interpreted on that basis. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products.

Our liability as it relates to any product purchased through this website is strictly limited to the purchase price of that product.


You agree to indemnify, defend and hold harmless Lovely Things, our directors, officers, employees, suppliers, service providers or any affiliates, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.


If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Amendment, Suspension or Removal

Lovely Things reserves the right to temporarily suspend or remove all or parts of the website at any time without notice.

We reserve our right to change, replace and update any part of these Terms as we see necessary. You can review the most current version of these Terms by accessing this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Statutory Rights

Nothing in these Terms and Conditions will affect your statutory rights.

Governing Law & Jurisdiction

These Terms and any separate agreements whereby we provide you with goods or services shall be governed by and construed in accordance with the laws of the Republic of Ireland.

Entire Agreement

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Lovely Things. Any waiver of any provision of the Terms will be effective only if in writing and signed by an authorised representative of Lovely Things.